General terms and conditions

1. SCOPE
1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and other hotel services (hotel accommodation contract).
2. The subletting or further letting of the rooms provided and their use for purposes other than accommodation require the prior written consent of the hotel.
3. The customer's general terms and conditions only apply if this has been expressly agreed in writing beforehand.

2. CONCLUSION OF CONTRACT, CONTRACTUAL PARTNER, LIMITATION PERIOD
1. The hotel is free to confirm the room booking in writing.
2. When booking, or at the latest when checking in, guests must provide their first name, last name, address, telephone number and email address. The vehicle registration number must be provided to use the parking lot. Guests can provide further information voluntarily. All data is stored in accordance with the currently applicable data protection regulations.
3. The contracting parties are the hotel and the customer. If a third party has made the reservation for the customer, they are jointly and severally liable to the hotel together with the customer.
4. All claims against the hotel generally expire one year from the start of the statutory limitation period. Claims for damages expire after five years. The reduction in the limitation period does not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

3. SERVICES, PRICES, PAYMENT, SET-OFF
1. The hotel is obliged to keep the rooms booked by the customer ready and to provide the agreed services.
2. The customer is obliged to pay the hotel's applicable prices for the provision of the room and the other services used by him. This also applies to services and expenses incurred by the hotel for third parties at the customer's request. The agreed prices include the respective statutory sales tax.
3. The hotel can make its consent to a subsequent reduction in the number of rooms booked, the hotel's services or the customer's length of stay dependent on the price for the rooms and/or for the other services provided by the hotel increasing.
4. Hotel invoices are payable immediately. Accepted means of payment are cash, MasterCard, Visacard, American Express, Maestro, V-Pay, Girocard/EC. Accounts receivable invoices are payable within 8 days of receipt of the invoice without deductions. In the event of late payment, the hotel is entitled to charge a flat rate (late payment surcharges, processing fee).
5. The hotel is entitled to demand an advance payment or security deposit from the customer upon conclusion of the contract.
6. In justified cases, e.g. if the customer is in arrears with payments, the hotel is entitled to refuse further services.
7. The customer can only offset or set off a claim against a claim of the hotel if it is undisputed or legally binding.

4. WITHDRAWAL BY THE CUSTOMER (CANCELLATION, TERMINATION and NoShow)
1. The customer's withdrawal from the contract concluded with the hotel requires the hotel's consent in writing. If this does not happen, the agreed price from the contract must be paid even if the customer does not use the contractual services.
2. If a date for free withdrawal from the contract has been agreed in writing between the hotel and the customer, the customer can withdraw from the contract up to that date without triggering any payment or compensation claims from the hotel. The customer's right of withdrawal expires if he does not exercise his right of withdrawal in writing to the hotel by the agreed date.
3. If the customer does not use rooms, the hotel must take into account the income from renting these rooms to other parties. If the rooms are not rented to other parties, the hotel can invoice the contractually agreed fee at 100%.
4. The right to withdraw from the contract concluded with the hotel expires two weeks before the contractually agreed arrival date. Note: According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day right of withdrawal does not apply to hotel bookings. The hotel's cancellation conditions apply.

5. WITHDRAWAL BY THE HOTEL 
1. If it has been agreed in writing that the customer can withdraw from the contract free of charge within a certain period, the hotel is also entitled to withdraw from the contract during this period (e.g. failure to comply with the contractually agreed advance payment). 
2. If the hotel withdraws for good reason, the customer has no right to compensation. 

6. ROOM AVAILABILITY, HANDOVER AND RETURN 
1. The customer does not acquire any right to the provision of specific rooms unless this has been expressly agreed in writing. 
2. Booked rooms are available to the customer from 3:00 p.m. on the agreed day of arrival. The customer has no right to earlier provision. 
3. On the agreed departure day, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. After that, the hotel can charge a separate fee for the late vacating of the room for use beyond the contractual term.

7. LIABILITY OF THE HOTEL
1. The hotel is liable for its obligations under the contract. The customer's claims for damages are excluded. Excluded from this are damages resulting from injury to life, body or health if the hotel is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by the hotel and damages based on an intentional or negligent breach of typical contractual obligations by the hotel. Should disruptions or defects in the hotel's services occur, the hotel will endeavour to remedy the situation if it is aware of them or if the customer immediately complains. The customer is obliged to do what is reasonable to remedy the disruption and to minimise any possible damage.
2. The hotel is liable to the customer for items brought in in accordance with the statutory provisions. After that, liability is limited to 100 times the room price, but not more than €3,500, and for money, securities and valuables, not more than €800. Money, securities and valuables can be kept in the hotel safe up to a maximum value of €3,500. 
3. If the customer is provided with a parking space in the garage or on a hotel car park, even for a fee, this does not constitute a storage contract. The hotel is not liable for the loss or damage of motor vehicles, trailers, motorcycles or trailers parked or maneuvered on the hotel property and their contents, except in cases of intent or gross negligence. 

8. LOST AND FOUND – ITEMS LEFT BEHIND 
1. Items lost or left behind by the customer in the hotel and found by the hotel will be kept within the statutory time limits. Items will only be send to the Customer if the customer expressly requests and at their expense. 

9. CONSUMPTION OF TOBACCO, CANNABIS AND DRUGS
1. Smoking is prohibited for all products in the hotel's interior.
If it is discovered that smoking has taken place indoors, the hotel is entitled to charge an extra cleaning fee of currently €300.00. The hotel reserves the right to make further claims for damages, for example due to the hotel rooms not being able to be re-let.
2. The consumption of cigarettes, cigarillos and cigars is permitted in the outdoor areas. The hotel asks that you be considerate of other guests.
3. The consumption of cannabis and other drugs is prohibited on the entire hotel premises (both inside and outside). In the worst case, violations will result in a ban on entry and immediate termination of the contract with liability to pay damages to the hotel.

10. E-BIKE BATTERIES
1. Charging e-bike batteries is not permitted in the hotel rooms. The hotel provides a loading area in the bicycle shed. The customer is liable for any damage caused by charging e-bike batteries in the room!

11. FINAL PROVISIONS
1. Changes and additions to the contract or these general terms and conditions must be made in writing. Unilateral changes or additions by the customer are invalid.
2. The place of performance and payment is the location of the hotel.
3. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws or similar is excluded.
4. Should individual provisions of these General Terms and Conditions
be or become ineffective or void, this shall not affect the effectiveness of the
remaining provisions. Otherwise, the statutory provisions apply.

December 2024

Hotel Rosenburg GmbH | Schleswiger Chaussee 65 | 25813 Husum
Telephone: 0049 4841 96050

Email: hotel@myn-utspann.de | web: www.myn-utspann.de
Managing Director: Sönnje Andresen, Ralph Speer

Commercial Register: Flensburg District Court | Registration number: HRB 12729 FL
Tax number: 15/292/32273